Managerial Skills

It is necessary to acquire the necessary managerial knowledge and skills, learn their importance and role, and apply them in situations where they could be of critical importance to the business success of a particular organization.

Students are given the opportunity of access to a wide range of managerial knowledge and skills needed in the everyday conduct of affairs, and their acquisition for the effective control and management of organizations in modern and turbulent business conditions. It is necessary to develop an interest in the practical application of managerial skills which can be used for effective influence on the behavior of employees, successful communication in various business situations, and identifying and effective resolution of conflicts and creating of the image of a successful organization.

Introduction; Personal skills of managers (general skills - dealing with people; conceptual, social and technical knowledge and skills); Time management of managers; Delegation skills and ability; Interpersonal skills (skills to develop good relationships with co-workers and employees in general, skills to influence others - leadership, counseling and training skills - coaching, networking skills); Communication skills (importance of communication skills, interpersonal communication skills - listening skills and non-verbal communication skills); Group skills (skills of managing groups, conflicts and changes); Other management skills and techniques (benchmarking, outsourcing, balanced scorecard – BSC, management by objectives – MBO).

Lectures, exercises, case studies, independent preparation of seminar papers and practical tasks. Classes are interactive, so mutual conversations and discussions are supported.

Class activities are assessed through the preparation of seminar papers, discussions and case studies. Colloquium may be written part of the exam. Final exam refers only to the theoretical issues. Colloquium I (0-20 points); Colloquium II (0-20 points); Final exam (0-50 points); Attendance (2point); Class activities (seminar papers, discussions, case studies) (0-8 points)

Bahtijarević-Šiber, F.; Sikavica, P.; Pološki Vokić, N. (2008). Modern management - skills, systems and challenges. Zagreb: Školska knjiga; Whetten D.; Cameron, K. (2007). Developing Management Skills. New Jersey: Prentice Hall; Ognjanov, G. (2004). Communicative power of sale. Belgrade: Dosije; Ilić, G. (2005). Basics of management. Laktaši: Grafomark.