Quality Management

It is necessary that students are familiar with the basics of the quality system, to understand the standards, gain knowledge about the goals, organization, implementation and effects of the quality system, to demonstrate knowledge of the methods used in order to improve its implementation, and to monitor and apply innovations in the system of quality.

Students need to understand the functioning of the quality system, develop the ability to communicate with experts from other fields, properly analyze and interpret available information to make appropriate recommendations and apply appropriate methods to increase management efficiency.

Systems theory; Industrial systems; Quality (perception of quality, circle of quality, the quality of semi finished product, product quality, service quality, software quality, determining the properties and characteristics of the quality); Measuring, testing and inspection; Determination of the value of quality; Quality management; Standards of Quality Management System ISO 9000; The quality system; Quality management using a computer; Management of economic quality; Methods and techniques of quality systems; Documentation of the quality system.

Lectures are performed by combining ("ex cathedra" / "case") method. Theoretical teaching content is presented through the "ex cathedra" method by using presentations; the second part of the lectures is performed through the "case" method of presented analyzes of specific cases and examples that illustrate the theoretical content. The main form of work will be analysis of case from practice so that students can learn how to apply their acquired knowledge to practical purposes. Seminars include preparation, presentation and defense of the seminar paper with the application of the Instructions for the preparation of scientific papers. Elaboration of topics for seminar papers covers the entire theoretical curriculum of the subject.

Colloquium I (0-20 points); Colloquium II (0-20 points); Final exam (0-50 points); Attendance (2point); Class activities (seminar papers, discussions, case studies) (0-8 points)

Todorović, Z. (2009). Quality Management. Banja Luka: Faculty of Economics; Klarić, S.; Pobrić, S. (2009). Quality Management - Tools and Methods of Improvement. Mostar: Faculty of Mechanical Engineering.